Webinar

Transforming Digital Engagements in the Public Sector.

Today’s government agencies serve a generation of connected consumers that value convenience, excellent customer service, and the ability to self-serve. They expect a frictionless experience across all communications and areas of the organization.
See more

In this session, hear from industry thought leaders as they discuss how citizen expectations and behaviors have shifted, what technologies, such as NLP & AI, new messaging channels and chatbots, are poised to shape the customer experience to meet these demands and what it means for government agencies.


Key takeaways include:

  • Insights into shifting consumer behaviors

  • Technology trends shaping the customer experience

  • How to use Google Business messages to create conversational experiences that drive results


Speakers:

  • Jeremy Martin, Leader North America Sales, Webex CPaaS Solutions

  • Ramy Riad, Head of Future messaging, Webex CPaaS Solutions

  • Miram Liszewski, Business Communications, Google

  • Emily Moulton, Public Funding, Cisco